Piano Piano’s goal is for their customers to be completely satisfied with their order. If you are not completely satisfied with your purchase, Piano Piano will gladly accept the return of your undamaged, unused and unwashed merchandise for a full refund. All returns must be completed within 15 days of receipt of your order. Once Piano Piano has received your unused, unwashed, and undamaged products you will be refunded in the original form of payment. Delivery and shipping fees are non-refundable.

To begin the return process please provide us with some details about your return by emailing hi@pianopianohome.com. We will provide you with a USPS shipping label for you to bring to a USPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit. Allow up to 14 business days for your refund to be processed.